Recent Posts by Kristen Hoyman

How Collection Agencies Mirror Philosophies and Objectives of Healthcare Companies

As a third-party agency, how can you ensure your collection efforts are compatible with your healthcare client’s expectations? A good starting point is to understand the recommendations developed by the Medical Debt Collection Task Force, a group led by members of the ACA International (the Association of Credit and Collection Professionals), the HFMA (the Healthcare Financial Management Association). The diverse task force includes representatives from healthcare providers, consumer advocates,...

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BillingTree unveils Payrazr Marketplace, “myPayrazr” Payment Gateway and IVR

  • Payrazr evolving into comprehensive marketplace for technology and payment solutions
  • New myPayrazr solutions featured at Payments 2016 & Transact 16
  • Payrazr Marketplace available now at payrazr.com and accepting applications

Phoenix, Ariz. – April 14, 2016 BillingTree® today announced the launch of the Payrazr Marketplace™, a comprehensive source for technology and payment solutions including the newly unveiled myPayrazr Gateway™, to facilitate processing of payments in real-time and myPayrazr IVR™,...

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The Degree of Improvement Sought When Outsourcing Healthcare Patient Payment

What degree of improvement do healthcare providers seek when deciding to outsource payments to a third-party? Providers typically outsource the collection process to contain costs, improve efficiency and leverage the expertise of collection professionals. The best collection agencies invest in the latest technologies and specialize in healthcare collections. In addition, highly trained staff operate as an extension of the healthcare provider’s accounting department.

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Criteria for Determining Successful Partnerships between Healthcare Providers and Outsourced Collection Services

How do you measure the success of your partnership with a healthcare provider? Of course, increased recovery and improved collection rates represent primary metrics. But, what other important capabilities enhance the partnership?

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Healthcare Payments – Aligning Compliance Requirements with Effective Communication Concepts

At a time when compliance dictates collection agency communication with consumers, how can concepts like empathy, patience and understanding become an integral part of the process?

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Simplicity Collection Software integrates with the new BillingTree Payrazr solution suite

– Simplicity becomes latest partner to benefit from BillingTree comprehensive merchant services and technology solutions

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What Is a Recurring Payment and Why You Need It

Recurring payments– the ability to automatically receive payments on a prearranged schedule – has many advantages for merchants and customers alike.

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Thank You Thursday: Season for Sharing raised $2.73M for local nonprofits

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Three Reasons Why You Need to Start Offering Self-Serve Payment Options to Your Customers

Technology has made it easier than ever to automate our finances. And thanks to continuing digital advances – smartphones, tablets and laptops – taking care of responsibilities, like bill payments, on your own is becoming easier now than it ever has been.

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Should You Outsource Your Medical Billing Solutions?

From time to time you need to evaluate what processes and procedures are working within the office – and where you can make improvements.

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