In BillingTree’s recent 2016 Financial Services Operations and Technology Survey, financial institutions were asked which payment methods their customers/members currently utilized for making payments, and surprisingly, Interactive Voice Response (IVR) systems came in at slightly less than 10% currently in use.

Payment for dental services has changed dramatically over the past ten years. A decade ago, insurance companies and employers managed almost all of the health benefit decisions for patients. As a result, patients were relatively insensitive to costs as they took care of their dental needs. However, today patients have higher-deductible dental plans and are therefore responsible for more of the bill.

Merchant accounts are the type of bank accounts that authorize you to accept Credit or Debit card payments. Merchant accounts are required if you want to use a payment gateway provided by a payment service provider to process transactions.

Even with the many benefits of utilizing ACH payment processing, many businesses still have questions regarding the nature of the process. There are three main ways that your business can process checking account payments via ACH including:

Payment solutions that support recurring payments are critical for businesses to enable consistent collections that deliver more predictable cash flow. For customers, the predictability ensures better cash management by providing an easier way to pay for ongoing purchases or services.

According to the Consumers and Mobile Financial Services 2015 report from the Board of Governors of the Federal Reserve, mobile banking continues to increase, and specifically, mobile payments have seen an increase to 22 percent for mobile phone users and 28 percent for smartphone users. This increase is showing particular growth for property management firms as more renters are in a better position to use debit cards to pay their rent, which makes debit card processing a much more important option.

Today, there are an endless number of businesses of all types and sizes that utilize ACH processing for payments. Commonly known as electronic checks, ACH payments are a major convenience for businesses and their B2B and B2C. If your business is not utilizing ACH payment processing, here is a short primer (or refresher) on what you need to know about ACH processing.

This blog has spent a considerable amount of time talking specifically about credit card processing with card processing fee reduction tips, primers on credit card processing terms, and a look at debit versus credit cards. However, it has been some time since we discussed the concept of declined credit card transaction recycling.

According to BillingTree’s 2015 Consumer Finance Survey, smaller banks and credit unions still take most payments by paper check. But studies show that mobile payments are rapidly increasing in popularity with consumers. As these trends continue credit unions and small community banks will need to prepare to accept mobile payments and adopt new mobile marketing tactics in the coming years. Here are three techniques to prepare your business for mobile payments:

In BillingTree’s recent 2016 Collection Agency Operations and Technology Survey, collection agencies were asked what technology they were planning to implement in the next year in order to help develop their business. Online portals took the top spot with 86% of the respondents, but Telephone Interactive Voice Response (IVR) came in third at 47.8%.