Recent Posts by Kristen Hoyman

BillingTree Healthcare Survey reveals top challenges, shows providers improving patient payment experience with technology

  • Results available now – second annual healthcare technology adoption survey provides industry benchmark on technology adoption
  • Patient’s inability to pay seen as biggest revenue cycle and collection challenge facing providers
  • IVR utilization increases from 7% to 50%

Phoenix, Ariz. – February 23, 2018 BillingTree®, the leading payment technology provider, today released the findings of its second annual Healthcare Operations and Technology Survey. The report found a dramatic increase in the number of...

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‘A Convenient Truth: Convenience Fees and Compliance’ available now from BillingTree

  • Corresponding webinar announced: Avoid Lawsuits – Why Convenience Fees Are Not A Great Solution in ARM on March 1st, 2:00pm ET
  • White Paper and Webinar both part of an ARM Industry awareness initiative to explain and understand risks associated with charging convenience fees

Phoenix, Ariz. – February 20, 2018 BillingTree®, the leading payment technology provider, announced two new resources to support the industrywide awareness initiative on risks associated with charging consumers convenience fees. The...

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BillingTree adds C-level appointments and announces new Industry Market Alignments to support demand

  • Leadership appointments and vertical industry realignment support next stage of company’s growth
  • Focus given to five key verticals – Financial Services, ARM, Healthcare, Property Management and Business to Business

Phoenix, Ariz. – February 8, 2018 BillingTree®, the leading payment technology provider, today announced the extension of its C-level team and made five key senior vertical industry appointments as part of a company-wide strategic reorganization to drive continued growth. The new vertical...

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Getting Millennials to Pay their Balance Medical Bills May Require a Revolution, TransUnion Study Suggests

Published on: 31 January 2018 at 10:51 a.m. ET insidearm.com/news

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Late Fees – Do They Work, or is Another Solution More Viable?

When a tenant falls behind with his or her rent payment, it can have a severe impact on landlords and property management companies. One way this can be addressed is by charging a late fee. This is an option than some landlords take to motivate residents to make their payments on time. So, is the threat of a late fee an effective way of collecting rent from tenants on time? Or is there a better alternative?

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Three Ways to Help Residents Pay Their Rent at The Right Time

Rent is the whole purpose of renting out a property. However, it can also be a very stressful problem for landlords, community association managers, and property management companies when residents fail to make their payments at the correct time. There are three primary ways that can be employed to help tenants make their rent payments in a timely manner, including improving communication, facilitating payments through the use of a property management online payments provider, and offering incentives.

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Advice for Building a Positive Landlord-Tenant Relationship

One of the common mistakes that landlords and property management companies make is failing to foster a positive relationship with their tenants. Some landlords do not realize the value of building up more effective channels of communication with residents in their properties. However, this is often the key to ensuring that rent is received on time. The secret to a successful landlord rent collection service is keeping tenants happy and ensuring that they have a positive experience so they are more...

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A Guide to Decreasing Spending in Medical Practice

Increasing revenue and decreasing spending are two key elements to the success of any medical practice. A recent survey showed that 80 percent of medical practices are operating at full capacity, and, therefore, do not have the ability to take on any additional patients. The only remaining way to improve revenue is to decrease costs. A closer look at where medical practices are spending unnecessarily will often reveal a number of areas in which savings can be made, including in the fields of healthcare...

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Today’s Top Three Challenges in Healthcare Accounts Receivable Management Industry

Although payment processing represents a complicated challenge for every business, it can be an especially complex problem in the healthcare accounts receivable management industry. As well as having to navigate contracts, hardware, and connectivity, healthcare providers must also face a number of other unique obstacles when it comes to the processing of payments.

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Top Customer Service Advice for Credit Unions

Offering an impressive level of service for members is vital for any credit union, and the credit union will ensure they can be attracted and retained in today’s competitive marketplace. As modern technology becomes ever-more advanced and people change their buying and paying habits, credit unions should always be looking for innovative ways to meet 21st century member demands. From choosing the right providers of credit card services for credit unions to offering a more personalized member experience,...

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