When it comes to the collection of account receivables, recent research has shown that customer service has a more integral role to play in payment collections than previously believed. This may come as a surprise to many organizations, as the collection space hasn’t necessarily been seen as synonymous with customer service in its history, but the simple facts can’t be ignored. Evidence has shown that the breakdown of human interaction in modern business is causing many of today’s revenue difficulties...

Phoenix, Ariz. – July 12, 2019 Telrock, a global technology provider of SaaS based solutions for enterprise-wide collections, recovery and digital channel customer engagement, is now integrated with Payrazr, the leading payment technology platform from BillingTree. Payrazr is now integrated with two Telrock products: Optimus, an enterprise-class integrated collections and recovery platform with digital channel engagement capabilities, and SmartCollect, an intelligent self-serve collections portal with...